Frequently Asked Questions
Quick answers to help you shop confidently at Evalery.
Need help? Contact us anytime:
Q. ARE THE PRODUCTS GENUINE?
Yes. Evalery sells only 100% authentic and genuine products. We source products directly from trusted suppliers and verified distributors. No replicas. No copies. No fake products — that's for sure.
Q. HOW IS THE QUALITY OF THE PRODUCT?
We carefully choose the best quality lifestyle products for our customers. If you are not satisfied at delivery time, you can talk to the delivery person or contact us at:
📞 +8801841526270
Q. DO I NEED TO REGISTER WITH EVALERY?
No. Just click on the 'Sign In' button
Enter your phone number or email
Click on the Send button
Enter the six-digit OTP code
Finally click on the 'Verify OTP' button
That’s it — you're ready to shop!
Q. HOW DO I ORDER?
Shopping at Evalery is simple:
Browse or search for your desired product
Click Add to Cart or Buy Now
Go to cart → Checkout
Enter your delivery address & phone number
Select payment method
Click on Order & Pay button
You will receive SMS/Email confirmation automatically.
Q. CAN I PLACE AN ORDER OVER THE PHONE?
For accuracy & security, orders must be placed through the website. But if you need help placing an order, call us anytime:
📞 +8801841526270
Q. HOW DO I REMOVE ITEMS FROM CART?
Go to your Cart
Click the Delete/Bin icon to remove an item
Use Clear Cart to remove everything
Q. WHAT IS YOUR DELIVERY CHARGES?
Delivery charges vary based on your location and will be shown clearly on the checkout page.
Q. HOW DO YOU DELIVER?
We deliver through trusted courier partners across Bangladesh to ensure safe and fast delivery.
Q. HOW CAN I CONTACT EVALERY?
We’re always here to help:
📞 +8801841526270
📧 Care@evalery.com
🔗 Facebook Page
Q. WHEN DO YOU DELIVER?
Delivery is usually made between 10am and 8pm. There may be slight variations in time depending on the courier's route.
Q. HOW WILL I KNOW WHEN MY ORDER WILL ARRIVE?
The delivery agent will call or SMS you when they arrive near your address.
Q. WHAT PAYMENT METHOD DO YOU ACCEPT?
We support:
Cash on Delivery (COD)
Online payments (Cards, Bkash, Nagad, Mobile Banking, etc.)
Q. DO YOU ACCEPT MY AREA?
We deliver to most locations across Bangladesh. During checkout, you will see if delivery is available to your address.
Q. I CAN'T FIND THE PRODUCT I WANT. WHAT SHOULD I DO?
Contact us — we’ll try to arrange it for you.
📧 Care@evalery.com
📞 +8801841526270
Q. MY ORDER WAS INCORRECT. WHAT SHOULD I DO?
Please contact us immediately with your order details:
📞 +880184526270
📧 Care@evalery.com
Q. WHAT HAPPENS IF A PRODUCT IS OUT OF STOCK?
If a product becomes unavailable, we will notify you and provide an alternative or give you the opportunity to cancel.
Q. HOW IS THE PRICE?
We always try to offer fair and competitive prices. If you think a price is too high, please contact us — we review prices regularly.
Q. WHAT IS YOUR RETURN & REFUND POLICY?
If you have received a damaged or incorrect product, please let us know as soon as possible:
📞 +8801841526270
📧 Care@evalery.com
We will assist you according to our return policy.
Q. HOW DOES THE REFUND PROCESS WORK?
COD Orders: Since payment was not received, no refund is required.
Online Payments: Refunds are sent via the same method (card/bank/mobile banking).
Q. WHAT DO RATINGS AND REVIEWS MEAN?
Customers can give their genuine opinions about the product. Reviews help others understand what to expect from the product.
Q. HOW DO I WRITE A REVIEW?
Go to your order history
Select the product
Give a star rating (1–5)
Write a short comment
Submit
Q. SHOULD I TIP THE DELIVERY REPRESENTATIVE?
Tipping is not mandatory. If you think they provided great service, you can leave a tip.